Frequently asked questions
What is your returns policy?
We keep things simple. Every fragrance comes with sample sachets, so you can try before opening the main bottles. Changed your mind? Return the unopened bottles within 14 days, and we’ll give you a full refund. No hassle.
BEFORE RETURNING
Every order includes complimentary sample sachets. Test these first: apply the scent on your skin or clothing and allow a few minutes for it to fully unfold. This way, you can experience the fragrance before deciding whether to open your main package.
RETURNS
If the fragrance isn’t right for you, you’re welcome to return the unopened package for a full refund.
How it works:
1. Before returning, make sure the seal on the inner box is fully intact. Once the seal is broken, we’re unable to accept a return.
2. Notify us within 14 days of receiving your order at hello@premrouge.com
3. Send it back following the instructions we provide.
4. Refund: As soon as we receive the sealed product, we’ll process your refund in full.
Where do you ship to?
We ship to the UK and EU.
We will soon start shipping to USA followed possibly by the UAE
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Typically, aim to deliver in 1-2 days in the UK and 3-5 days in the EU.
What is your concept of layering?
Layering gives you choice. You can wear one fragrance alone, or combine both to create your own signature scent. Adjust the balance to suit your mood, the season, or the time of day.
Prem Rouge has two layers.
Layer 1/2 has rose as its dominant note, alongside cardamom for warmth, grounded by sandalwood and iris.
Layer 2/2 has tuberose as the dominant note, with lavender, jasmine sambac and olive absolute.
Worn together, they create a balance we find works beautifully
Can I buy just one bottle?
Prem Rouge is sold only as a set. The two layers are created to complement each other, whether worn separately or together. Each set is part of Batch 001, made in limited numbers.
How do I apply Prem Rouge?
Shake the bottle gently before use to blend the natural oils with the water base. Spray onto skin or clothing from about 15-20cm away. The fragrance develops over time, so give it a moment to settle. You can apply one layer alone or both together, adjusting as you like.
Can I spray Prem Rouge on my clothes?
Yes. Prem Rouge is non-staining and works beautifully on fabric, especially natural materials like cotton and linen. Many people prefer wearing it on clothing because the original scent notes are preserved.
Why is the perfume white and milky?
The white colour comes from our WPE (Water Plant Emulsion) base mixed with natural oils. It’s a visual sign of the water-based formula we use instead of alcohol. The milky appearance is completely normal and part of what makes this fragrance different.
Is Prem Rouge Vegan and Cruelty-free?
Yes. Vegan, never tested on animals. As a pending B Corp, ethical practices guide everything we do.
Is Prem Rouge environment-friendly?
Yes. We’ve made thoughtful choices at every step. Our bottles are recyclable glass with screw-on aluminium pumps (not crimped, which is standard but harder to recycle). The packaging fully recyclable. We craft fragrances in France using WPE technology that eliminates the need for alcohol, with final assembly in the UK to minimise transport emissions. We’re a pending B Corp, which means putting people and planet first isn’t optional, it’s how we work.
Can I refill my bottles?
We’ve designed the bottles with refills in mind, which is why they have screw-on pumps rather than crimped ones. We have introduced refills for our Founders Circle members. We will make them widely available later. In the meantime, we recommend reusing your empty bottles as a flower vase, plant mister, or simply as something beautiful to keep.